Garden Mountain Joint Stock Company

Returns & Refunds

1. Conditions of return

Vien Son Company supports product exchange in cases of online purchase at https://gardenmountain.com.vn/ as follows:

  • The product is damaged or broken during shipping
  • Defective product due to manufacturer defect
  • The product delivered does not match the order ordered
  • Returned products are unused, with intact packaging such as stamps, stickers, boxes, barcodes
  • Products are returned with a receipt, invoice or VAT receipt (if applicable).
  • The product delivered is not in sufficient quantity according to the ordered order

To avoid possible unfortunate cases, please check your order carefully with the delivery staff and have the right to refuse to receive the goods if the products are not as expected. with Vien Son Company for the best support.

Hotline: 02633664229

2. Time to apply for return and exchange

Customers please contact Vien Son Company immediately within 48 hours of receiving the goods. We will proceed to confirm the information and guide the customer to return the product. Customers return products within 10 days from the date of receipt to the address:

The time to receive the refund is based on the receipt stamp of the delivery unit if the customer sends the goods through the shipping units.

3. Cost of returning

  • If customers are in Da Lat City: Vien Son Company supports the service of receiving and returning goods to the place for free, please contact customer service for the best support.
  • If customers are in other areas: please pay the return shipping cost in advance to the carrier. After receiving the product, if the error arises due to Vien Son Company or supplier error, Vien Son Company will refund this value to the customer.
  • For cases where the product does not meet the conditions in points 1 and 2, Vien Son Company will return the product to the customer and this shipping cost will be paid by the customer.

4. Refund Policy

  • Vien Son Company will refund the actual value of the product, excluding promotional and discount values (if any).
  • Points accumulated from products with points accumulation will be deducted after refund.
  • Vien Son Company will refund the product value via bank transfer. The refund process will be completed within 2 days from the date we receive the returned product. We will notify customers via Email or phone after completion
  • Refund in cash if Customer returns directly at Vien Son Company

5. Delivery policy

Delivery charges:

Delivery, inside and outside of Da Lat City, Inter-province and City: Fees and delivery time are applied according to the policy of SAVE SHIPMENT JOINT STOCK COMPANY or by mutual agreement of the two parties.


Bank Transfer or Cash on Delivery (COD)

Transfer information:

  • Account Number: 64110000374141
  • Bank: BIDV Lam Dong branch
  • Beneficiary: Vien Son Joint Stock Company

For more information, questions or need help, please contact Hotline: 02633664229

Shopping Cart
Scroll to Top